Who we are
This website is operated by CROWN Home Builder / Crown Home Design & Co.
Our website address is: https://crownhomebuilder.com
What personal data we collect and why we collect it
1) Contact forms / Consultation requests
When you submit information through our website forms, we may collect data such as name, phone number, email address, and project details (e.g., land location, budget range, timeline, preferences).
Purpose: to contact you, schedule a consultation, provide service information, and prepare quotations.
2) Lead ads / Instant forms (Facebook & Instagram)
If you submit a form through our ads on Facebook or Instagram (Lead Generation / Instant Form), we may receive the information you submit (e.g., name, phone, email, and project preferences).
Purpose: to contact you regarding your request, schedule a consultation, and provide relevant service information.
We do not sell your personal data.
3) Comments (if enabled)
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. Gravatar’s privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
If your website does not use comments/Gravatar, you can remove this section.
4) Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website may be able to download and extract any location data from images.
5) Cookies
We use cookies to make the website work properly, remember preferences, and understand how visitors use our site.
If you leave a comment, you may opt-in to saving your name, email address and website in cookies for convenience. These cookies will last for one year.
If you have an account and log in, we may set cookies for login and screen preferences. If you select “Remember Me”, your login may persist for up to two weeks. If you log out, login cookies will be removed.
If you edit or publish an article, an additional cookie may be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
6) Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content behaves in the same way as if you visited the other website. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with that embedded content—especially if you have an account and are logged in to that website.
7) Analytics
We may use analytics tools to understand website usage and improve performance. These tools may collect technical and usage data (e.g., pages visited, device/browser information, and events). You can control cookies through your browser settings.
Who we share your data with
We may share data only as necessary to operate our services, such as with:
- Website hosting and technical service providers
- CRM / communication tools used to manage enquiries and leads
- Advertising platforms (e.g., Meta/Facebook/Instagram) for lead delivery and campaign measurement
- Spam detection and security services
- Authorities where required by law
We do not sell personal data.
How long we retain your data
We retain personal data only as long as necessary for the purposes described above:
- Leads/enquiries: typically up to [12/24] months after the last contact, unless longer retention is required by law
- Comments: comment and metadata may be retained indefinitely to help moderate and approve follow-up comments
- Security/technical logs: retained for a limited period as needed for security and troubleshooting
What rights you have over your data
You may request access to, correction of, or deletion of your personal data where applicable.
To make a request, please contact us using the details above.
Where we send your data
Visitor comments may be checked through an automated spam detection service. Some service providers may process data in other countries. Where applicable, we take reasonable steps to ensure appropriate safeguards are in place.
How we protect your data
We use reasonable administrative and technical safeguards to protect personal data. No system is completely secure, but we work to reduce risk.
Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
Effective date: 02/03/2026